Refund policy
A. Right of Withdrawal
Introduction
Consumers are entitled to a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed in nature.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period will expire after fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last item.
To exercise your right of withdrawal, you must inform us:
Tejaswi Appalarowthu
SiLQ Blumme
Traunreuter Straße 5
81549 Munich
Germany
Phone: +49 15145725276
Email: info@silqblumme.com
by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen (14) days from the day on which we receive notification of your withdrawal.
We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this repayment.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You must send back or return the goods without delay and in any event not later than fourteen (14) days from the day on which you inform us of your withdrawal. The deadline is met if you send back the goods before the period of fourteen days has expired.
You shall bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods:
- That are not prefabricated, and
- For which an individual selection or determination by the consumer is decisive, or
- That are clearly tailored to the personal needs of the consumer.
General Notes
- Please avoid damage and contamination of the goods.
- Please return the goods in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, ensure proper protection against transport damage.
- Please do not return goods with unpaid postage.
- Please note that the points listed above (1–3) are not prerequisites for the effective exercise of the right of withdrawal.
B. Sample Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it.)
To:
Tejaswi Appalarowthu
SiLQ Blumme
Traunreuter Straße 5
81549 Munich
Germany
Email: info@silqblumme.com
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
Ordered on () ____________ / Received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if submitted on paper)
Date
(*) Delete as applicable
Note: This English translation is provided for convenience only. The German version of our legal texts is the legally binding version. In case of discrepancies, the German text shall prevail